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Shipping & Returns

Costs of delivery:

We send free of delivery costs for Germany, Austria and Italy, when the order value is 25,00 EUR or above, otherwise we ask a forfeit of 4,90 EUR.

We send free of delivery costs in the other countries of the european (EU), if the order value is 75,00 EUR or above, otherwise we ask a forfeit of 9,90 Euro as delivery fees.
For the United Kingdom, Ireland and Portugal we ask a forfeit of 12,90 EUR, if the order value is 120,00 EUR or above we send free of delivery costs.

The delivery fees to Switzerland and all other countries will be displayed on checkout order - calculated behalf on the total weight of your order.

 

refrigerated delivery:


Fresh products, which are marked with the snowflake, will be sent refrigerated in dick-walled styrofoam boxes with dry ice at your home to guarantee a cold chain until 10 days at last. We don't ask additional fees for the refrigerated delivery at your address.

 

Shipping times & Shipping services:

The delivery times vary according to the country of destination and, besides, are dependent seasonal circumstances (Christmas, Easter). Here is a list with the average delivery times to be expected:

Country                       

Delivery Time   

Service  
Compulsory
Attendance

Germany (DE) 

2-3 working days
DHL
no
Austria (AT)
2-3 working days ÖP
no
Italy (IT)
2-3 working days GLS
yes
rest of european (EU) 5-8 working days DHL
yes
Switzerland, Rest of Europe 7-10 working days ÖP/local Post
no
USA, rest of the world
2-6 weeks DHL/local Post
no


Handling time:

We prepare your order as fast as possible. However, please calculate a handling time of 1 - 2 working days, before the package leaves our house.

 

Terms of payment:

The products can be payed as shown below:

  • Credit Card: Your credit card information will be encripted and trasmitted via SSL-connection (Secure Socket Layer). We accept following cards:

  • Bank transfer: Without expenses for the supplier - to the following account:
    Poste Italiane S.p.a. - Sesto, ABI 07601, CAB 11600, bank account number 000098613318
    IBAN: IT19 S076 0111 6000 0009 8613 318, BIC: BPPIITRRXXX


  • Directebanking.com: Directebanking.com meets customer needs
Directebanking.com
  • PayPal: Pay safe and online with your credit card.
    PayPal
  •  


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* Free shipping from 25 EUR: for DE, AT, IT
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